Frequently Asked Questions

Essential Pest Control is based in Pretoria, Gauteng, and we proudly serve clients throughout the entire Gauteng province, including Johannesburg, Centurion, Midrand, Sandton, and surrounding areas. If you're unsure whether your location is within our service area, please contact our office at +27 68 602 2225 for confirmation.

We understand that pest emergencies require prompt attention. In most cases, we can schedule same-day or next-day service for urgent situations. For standard appointments, we typically schedule within 1-3 business days, depending on the season and current demand.

Yes, safety is our top priority. We use EPA-approved products designed specifically for residential use and apply them according to strict guidelines. We recommend that children and pets remain away from treated areas until dry (typically 1-2 hours). Our technicians will provide specific safety instructions based on the treatment performed.

For most standard treatments, you don't need to leave your home. Our technicians will advise you on any specific preparations before treatment. In some cases, such as certain fumigation services, temporary relocation may be necessary, but we'll discuss this with you well in advance.

Treatment times vary depending on the size of your property and the type of pest issue. A typical residential treatment takes approximately 30-60 minutes. More comprehensive services like termite treatments may take 2-3 hours or longer.

Absolutely. All Essential Pest Control technicians are fully licensed, insured, and undergo continuous education to stay current with the latest pest management techniques. We maintain all required state certifications and carry comprehensive liability insurance for your peace of mind.

Yes, we offer complimentary pest inspections for new customers. This allows us to accurately identify your pest issues and recommend the most effective treatment plan. Specialized inspections, such as detailed termite inspections for real estate transactions, may incur a fee.

If you notice pest activity after treatment, please contact us immediately. Our service includes free callbacks during your warranty period. When you call, please provide: What type of pest you're seeing, Where you're seeing them, Approximately how many you've observed. This helps us target our follow-up service effectively.